The importance of introducing a quality management system in a dental practice

13/11/2016

Quality management system

Recognition of the professionalism and status of dental practice

More and more public and private medical establishments are taking an interest in the ISO 9000 quality management system, because getting certified leads to constant improvement in patient services and therefore guarantees their wellbeing during the provision of high-quality, cutting-edge therapy and treatments.

As well as doctors, dentists can introduce quality management systems so that their patients can benefit from internationally renowned medical and technological standards. Neither doctors nor dentists are legally obliged to introduce quality management systems, but they unquestionably play an important role that is reflected in both patient satisfaction and the authoritativeness of a practice.

One of the main reasons why dentists apply for their quality management systems to be certified is recognition of the professionalism and status of their practice. By gaining ISO 9000 certification, they are making an official commitment to continually updating and improving the therapeutic standards and techniques applied.

The need for dental practices to comply with a recognized, certified quality management system emerged both because demand is no longer much higher than supply and because it allows them to benefit from accreditation and deals from private insurance firms and the national health service. Certification makes a dental practice stand out on the market, giving it a reputation for reliability and a distinctive, high-quality image.

Another significant advantage of having a certified quality management system involves the organization and management systems within the dental practice. When introducing a quality management system, it is necessary to comply with an organizational system that minimizes economic loss resulting from poor working resources and guide the practice towards operational procedures, experiences and skills that can boost efficiency and the standard of service provided.

However, the importance of introducing a quality management system is not restricted to the advantages associated exclusively with dental practices, because the fact that they make all-round improvements also leads to improvements in the medical services provided and therefore greater patient satisfaction. Patients know that they can rely on high-quality services, modern therapeutic procedures, the health and hygiene standards in the practice and the experience of the dentist working in the establishment.

Earning a degree and starting a career by gaining work experience in other practices must only be the start of professional activity that requires continual study and refresher courses. Professional staff who constantly update their skills and improve their personal experience are the cornerstone of quality management systems in all certified medical establishments.

HOW TO GET A CERTIFICATION OF QUALITY MANAGEMENT SYSTEM

If a dental practice wants to apply for and gain certification of its quality management system, it must follow a process that can be divided into three steps:

1 – Choose a consulting firm and subsequently a plan for the established objectives.
2 – Improve the quality of: the facilities, machinery, technological equipment, materials, knowledge and skills.
3 – Select a certification body.

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